Refund policy

Return & Refund Policy

At Foxtecart, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, we are here to help.

1. Return Period

You may request a return or replacement within 7 days of receiving your order.

To be eligible, you must contact us within 7 days and provide your order details and, where applicable, photos or videos showing the issue.

2. Eligible Returns

A return or replacement may be accepted if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is significantly different from the product description.

  • The product has a manufacturing defect.

Products must be returned in their original condition and packaging, where applicable.

3. Change of Mind

Returns due to a change of mind, personal preference, or ordering the wrong size/model may not be accepted unless otherwise stated on the product page.

4. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, damaged, or altered by the customer.

  • Products without their original packaging or accessories, where required.

  • Personal-care, beauty, hygiene, or other products that cannot be resold after opening.

  • Items specifically marked as non-returnable/final sale.

5. How to Request a Return

To request a return, please contact Foxtecart Customer Support with:

  • Your order number

  • Customer name

  • Phone number

  • Reason for the return

  • Photos or video of the product, if it is damaged, defective, or incorrect

Our team will review your request and provide return instructions if the request is approved.

Please do not send a product back without contacting us first.

6. Refunds

Once the returned product is received and inspected, we will inform you whether your return has been approved.

If approved, the refund will be processed according to the payment method and circumstances of the order.

For Cash on Delivery (COD) orders, we may request your bank account or mobile-wallet details to process an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

7. Replacement / Exchange

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may offer another suitable resolution.

8. Return Shipping

If the return is caused by a wrong, damaged, or defective product supplied by Foxtecart, we will determine the appropriate return-shipping arrangement.

For other approved returns, the customer may be responsible for return shipping costs.

9. Damaged Products

Please inspect your order when you receive it.

If your package or product arrives damaged, contact us as soon as possible and provide clear photos or a video of the package and product. This helps us investigate the issue and process your request quickly.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Once an order has been dispatched or delivered to the courier, cancellation may no longer be possible. In such cases, the order will be handled according to our return policy.

11. Important Note

Return and refund requests are subject to the conditions stated in this policy. Foxtecart reserves the right to decline a return request when the product does not meet the eligibility requirements.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

12. Contact Us

For return, replacement, or refund questions, please contact Foxtecart Customer Support through the contact details provided on our website.

Website: www.foxtecart.online

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